Y-stol fra VOGA


VOGA sælger designermøbler via en webshop med adresse i England (http://www.voga.ie/) Priserne er attraktive, og den håndværksmøssige kvalitet synes i orden.


I oktober 2015 bestilte jeg en Y-stol hos VOGA.


Efter flere rykkere, fik jeg den 24.03.2016 mail om at stolen var leveret til VOGA's lager i London. Jeg arrangerede (og betalte) transport med DSV og stolen ankom til mig den 05.04.2016.


Stor var min overraskelse, da jeg fik stolen pakket ud: ”Y”'et har en anderledes (kraftigere) udformning end originalen og ryg- og sædehøjde og sædedybde er mindre end originalen.


Af VOGA's hjemmeside fremgår at produkterne er identiske med originalerne, og målene er da også opgivet i lighed med originalerne


Jeg mailede samme dag til VOGA og klagede over at stolen var ”for lille”.


10.04.2016 mailede VOGA og bad om fotodokumentation.


Jeg mailede fotos med mål samme dag og VOGA bekræftede modtagelsen 15.04.2016 med oplysning om at ville forelægge problemet for deres poduktionafdeling.


09.06.2016 – efter flere rykkere – kom svaret: I have now heard back from our production department and the chair is the correct dimensions, but there has been a mistake on our website. I do apologies for this. We would like to offer you a 35 GBP gift voucher.


13.06.2016 mailede jeg retur: Thank you for your mail of 09.06.2016. Really, I'm surprised. On your web you write: ”Identical to the originals”. The first impression is that the ”Y” has another shape as the original Y-chair. The chair should be 76 cm high, but is only 73 cm - and the seat height should be 44 cm., but is only 42 cm. On time of ordering, the dimensions were right, and on your web page http://www.voga.ie/chairs/dining-chairs/hans-wegner-y-chair.html#product-reviews-target they still are!The chair should be no. 6 around our dining table, but it looks odd in company with the 5 others. You offer me a voucher of GBP 35. I demand the order amount total refunded.

15.06.2016 kom svaret: I’m truly sorry to hear about the issues this delay is causing you. I’m not able to offer you further compensation I’m afraid. Please accept my sincerest apologies for the inconvenience. We hope and believe that you will love our products as much as we do, once you get a chance to see them. Should you have any further questions, please let us know. Have a nice day.

Have a nice day” - OK, tak.....













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